Store Policies

Store Policies

Shipping rates

Please visit our Shipping page.

Ordering samples

Please visit our Sample page.

Return and Exchange Policy

We will accept a return or exchange only if approved within 30 days after purchase and the hide is in its original condition.  Most returns are avoided if customers first order samples as colors will vary on computer monitors.  However, if there is a problem with your order OR you simply wish to return your leather, you must notify us for a return approval within the 30 day period.  It is the customer's responsibility to ship the item back and it must be received in its exact original condition. The customer is responsible for all return shipping costs. LHS does not refund the original shipping cost.  If it is determined that the return is due to an error by LHS, all costs including shipping will be refunded.

All hides should be returned to the address on the shipping box and must use the same packaging to avoid damage. Customers may ship returns via UPS, Federal Express or the Post Office but WE WILL ONLY REFUND THE GROUND RATE (where applicable). Once we receive the leather and confirm its condition, you will be issued a refund.  Refunds are issued every Friday at the end of the business week.  Please track your return shipment as we have no way to determine package location prior to arrival at our facility.

In the case of an exchange, the customer is responsible for any difference in the cost of the replacement item and outbound shipping.  A $10 restocking fee will be assessed for each hide, half hide, or remnant that is returned or exchanged except where a return is due to an error by LHS or by prior approval. 

Privacy Policy and Security

Your privacy is extremely important. Leather Hide Store values our customers' trust above all else and private information is used solely for the completion an authorized order. Additionally, your address, email, and phone number will absolutely not be sold or shared with any third party. We will periodically email you information regarding sales and new inventory but you are welcome to unsubscribe from our email list at any time.

Our website is hosted by Rackspace and is PCI certified (Payment Card Industry Data Security Standards) following business practices set forth by Visa, MasterCard, American Express, Discover Card, and JCB to protect customer’s payment card information. Additionally, Leather Hide Store is a certified secure site by GeoTrust, the leading provider of online security.

Payment Types

We accept PayPal, Visa, MasterCard, Discover, American Express, check and money order

Shipping rates

Please visit our Shipping page.

Ordering samples

Please visit our Sample page.