Requesting Free Samples
We will gladly send you five leather samples of your choice at no cost! Order samples by going to each item and clicking on the Get a Free Sample button. The request will be added to your cart. When you are ready to checkout you will only need to provide your address and no payment infomation will be requested. Sample requests are usually filled within 48 hours. All samples are shipped regular mail and depending on your distance from North Carolina can take 2-7 days for delivery (9-12 for Canada). If a sample request is included in a regular purchase, the leather hide and samples will be shipped separately. Rush samples are available with a 24 hour notice. Rates are $35 USPS Domestic Overnight (same price for Canada 3-day). We will include up to 10 samples and this request must be placed over the phone.
Shipping to an Alternate Address
To protect our customers against fraudulent activity we do not ship to an alternate address UNLESS it is to an established business with a verifiable location and contact name. We also do not ship to UPS / parcel service locations or export companies. Shipping to an alternate residential address requires payment by check or money order. Please place your order over the phone if this shipping option is needed.
Shipping Cost and Delivery Times
Leather is expensive to ship but we are proud to provide shipping generally at or below cost. See. We ship to all 50 states and Canada. We ship United Parcel Service (UPS) ground within the Continental US (Monday-Thursday, no Friday shipping). We ship United States Postal Service (USPS) for orders to Canada, Hawaii and Alaska (Tuesday & Thursday).
Orders are typically shipped within 2-3 business days however, some orders may be delayed due to high demand and tannery production schedules. Delays do occasionally occur but are mostly limited to Our Collection items - inventories change daily for these leathers and may not be current on the site. If your order will be delayed longer than 3 business days we will contact you by email. If you need an order to ship on the next business day, please contact us via phone or email to verify. Shipping cost will be visible on your confirmation screen before you submit your order. A tracking number will be sent via email once your order has been shipped. View UPS days in transit chart.
Shipping to Canada, Hawaii and Alaska
We ship United State Postal Service (USPS) for orders to Canada, Hawaii and Alaska every Tuesday & Thursday. Shipping is very expensive but we prefer USPS because they do not charge brokerage fees (in Canada). The typical delivery time is 6-8 days (from ship date) for HI and AK and 9-14 days to Canada. A USPS tracking number will be sent but will only work while the package is in the US.
Honestly, we do not care for rush shipping. This sometimes means the customer did (not) see a sample before ordering and rush shipping can often cost more than the leather. This service is not available for Canada, HI and AK. Before you request this please go to the UPS to calculate time and cost. The leather will be shipped from Hudson, NC 28638. An average 50 sq ft leather hide will weigh approximately 8 pounds (heavyweight 10 pds) and shipped in a 59 inch long by 6 inch wide box 1-2 hides. Note: our "pull up" distress leathers are shipped in a 79 inch long box.
Return and Exchange Policy
We will accept a return or exchange only if approved within 30 days after purchase and the hide is in its original condition. Most returns are avoided if customers first order samples as colors will vary on computer monitors. However, if there is a problem with your order OR you simply wish to return your leather, you must notify us for a return approval within the 30 day period. It is the customer's responsibility to ship the item back and it must be received in its exact original condition. If it is determined that the return is due to an error by LHS, all costs including shipping will be refunded.
All hides should be returned to the address on the shipping box and must use the same packaging to avoid damage. Customers may ship returns via UPS, Federal Express or the Post Office but WE WILL ONLY REFUND THE GROUND RATE (where applicable). Once we receive the leather and confirm its condition, you will be issued a credit or a replacement generally within 2-3 business days. Please track your return shipment as we have no way to determine package location prior to arrival at our facility.
In the case of an exchange, the customer is responsible for any difference in the cost of the replacement item and outbound shipping. A $10 restocking fee will be assessed for each hide, half hide or remnant that is returned or exchanged except where a return is due to an error by LHS or by prior approval.
How We Package Our Leather
Our hides are typically rolled and will be shipped in a 59 inch long by 4 - 10 inch wide box. We fold the rolled hide (which is approx. 8 feet tip to tip) in the middle and place it carefully in a sturdy box. We use 59 inch long boxes because UPS charges $10 extra for anything longer. Note: Our Custom Leathers are shipped in an approx. 79 inch long box.
Your privacy is extremely important. Leather Hide Store values their customer's trust above all else and private information is used solely for the completion an authorized order. Additionally, your address, email and phone number will absolutely not be sold or shared with any Third party. We will periodically email you information regarding sales and new inventory but you are welcome to unsubscribe to our email list at any time.
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